Media › Deanonymize Your Guests To Improve Guest Hospitality Experiences & By Doug Kennedy
 
 

Deanonymize Your Guests To Improve Guest Hospitality Experiences & By Doug Kennedy

2025-07-25 13:52:48| Hotel Resource

As I make the rounds conducting hospitality industry training, I sense that more and more hoteliers are truly understanding the difference between 'guest service excellence' and 'hospitality.'


Category: Hospitality

 

LATEST NEWS

U.S. Hotel Industry Reports Performance Declines for the Week Ending 19 July

2025-07-24 18:52:54| Hotel Resource

The U.S. hotel industry reported year&over&year declines in performance metrics for the week ending July 19, 2025, according to data from CoStar.


Category: Hospitality

 

Boutique Vs Enterprise Vs Resort: Choosing Hotel CRM Software That Fits Your Property Type

2025-07-24 18:51:53| Hotel Resource

CRM isnt a magic wand. What works for a 200&property enterprise chain will fail spectacularly at an intimate boutique hotel, and vice versa. Lets break down the benefits of CRM for boutiques, resorts, and multi&brand portfolios in 2025, the pitfalls to avoid, and how to get it right.


Category: Hospitality

 

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